Frequently Asked Questions (FAQs)
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What types of industries do you serve?
We serve a diverse range of industries, including:
- Construction and building materials
- Manufacturing and industrial goods
- Retail and consumer products
- Food and beverage
- Healthcare and pharmaceuticals
- Automotive and machinery
- Electronics and technology
What services do you offer as a freight broker?
We offer a comprehensive range of freight brokerage services, including:
- Full Truckload (FTL) and Less Than Truckload (LTL) shipping
- Expedited shipping
- Temperature-controlled shipping
- Oversized and specialized freight handling
- Freight rate negotiation and management
- Real-time tracking and updates
- Custom logistics solutions tailored to specific needs
Service option to come
- Intermodal transportation will be expended soon.
How do you ensure the safety and security of our shipments?
We prioritize the safety and security of your shipments by:
- Partnering with vetted and reliable carriers
- Implementing stringent compliance checks
- Utilizing GPS tracking for real-time shipment monitoring
- Providing insurance options for added protection
- Adhering to industry regulations and standards
How can we track our shipments?
We provide real-time tracking upon request. We are implementing a system allowing you to
track through the following.
- Automated email and SMS notifications
- Dedicated account managers available for direct inquiries.
Future modifications will include the following:
​- Our online customer portal
-Mobile app access for on the go updates
What sets your freight brokerage apart from other?
Our key differentiators include:
- The owner and management team have over 20 years of industry experience
- A vast network of trusted carrier partners
- Personalized customer service with dedicated account managers
- Advanced technology for efficient logistics management
- Market-driven pricing with transparent cost structures
- Proven track record of customer satisfaction
How do you determine freight rates?
Freight rates are determined based on:
- Shipment size and weight
- Distance and route
- Mode of transportation (FTL, LTL, intermodal, etc.)
- Urgency and delivery timelines
- Market conditions and fuel prices
- Additional services required (e.g., temperature control, handling)
How do you handle unexpected delays or issues with shipments?
In the event of unexpected delays or issues, we:
- Provide proactive communication and updates
- Offer alternative solutions to mitigate delays
- Work closely with carriers to resolve issues swiftly
- Maintain a 24/7 support line for urgent concerns
- Ensure minimal disruption to your supply chain
Can you handle international shipping?
- No, not at this time, we do not.
How do we get started with your freight brokerage services?
To get started, simply:
- Contact our sales team via phone: 331-321-7736 or
email: info@shorelinelogistic.com
- Schedule a consultation to discuss your logistics needs
- Sign a service agreement
- Begin shipping with confidence, knowing your logistics are in expert hands